Customisation & Delivery Policy

Customisation Policy

  1. All customisation work is subject to the best effort of the Brownie Stylist in charge of the job.
  2. “Best effort” means “doing one’s best within the stipulated time limit of a specific job”.
  3. The Brownie Stylist has the creative right and control to alter a design so as to ensure that all preferences and conditions of the order are met.
  4. P.Osh shall subject each Customised Brownie to stringent inspection for design quality before it is allowed to be released for handover.
  5. Just before handover, P.Osh shall take a digital picture of each Customised Brownie for reference. All complaints will be considered together with our reference picture.
  6. P.Osh shall only be responsible for the following defects, and will, in such cases, make appropriate changes at no extra charge:
    • Misspelling of wordings.
    • Wrong size of Customised Brownie.
    • Design directly opposite to specific details given. (For example, ♥s used when it was requested for no ♥s to be used.)
  7. All other issues will be dealt with on a case-by-case basis; only reasonable requests for changes will be entertained, subject to extra charges.
  8. A Customised Brownie has to be held level for the first 15 minutes after handover at our shops; this is an important time during which the chocolates will harden. From handover until consumption, the brownie artpiece must always be protected from knocks and bumps against other objects. We know exactly how a brownie damaged in this way looks, and P.Osh will not be liable for damages resulting from such mishandling.
  9. Ordering a Customised Brownie from P.Osh indicates your agreeance to all the above points of our Customisation Policy. Our acceptance of your order also indicates our promise to abide by the same.

E-commerce Delivery Policy (website orders only)

  1. Net value less than $25.00 → $25.00/location
  2. Net value from $25.00 to $250.00 → $10.00/location
  3. Net value $250.00 and above → FREE delivery to 1 location
  4. Acceptance of delivery order is subject to availability of delivery slot.
  5. While the Time Slots for delivery are in 1-hour ranges, each time range is subject to variance of +/- 30 minutes. This means that a delivery for the (3:00PM – 4:00PM) Time Slot may arrive any time from 2:30PM to 4:30PM.
  6. Though we will always try our best to deliver on time, we will not be able to prevent the rare occasion when unforeseen circumstances may cause the delivery to arrive late. In such cases, do contact us as we will be most happy to discuss how we can make your experience a good one in spite of the delayed delivery.
  7. Placing an order with delivery indicates your agreeance to all the above points of our Delivery Policy (General). Our acceptance of your order also indicates our promise to abide by the same.

Delivery Policy (General)

  1. Net value less than $60.00 → $25.00/location
  2. Net value from $60.00 to $250.00 → $15.00/location
  3. Net value $250.00 and above → FREE delivery to 1 location
  4. Acceptance of delivery order is subject to availability of delivery slot.
  5. While the Time Slots for delivery are in 1-hour ranges, each time range is subject to variance of +/- 30 minutes. This means that a delivery for the (3:00PM – 4:00PM) Time Slot may arrive any time from 2:30PM to 4:30PM.
  6. Though we will always try our best to deliver on time, we will not be able to prevent the rare occasion when unforeseen circumstances may cause the delivery to arrive late. In such cases, do contact us as we will be most happy to discuss how we can make your experience a good one in spite of the delayed delivery.
  7. Placing an order with delivery indicates your agreeance to all the above points of our Delivery Policy (General). Our acceptance of your order also indicates our promise to abide by the same.

Walking Distance Delivery Policy (special arrangement only)

  1. Walking distance from any P.Osh Shop, net value less than $60.00 → $15.00/location
  2. Walking distance from any P.Osh Shop, net value $60.00 and above → FREE delivery to 1 location
  3. Acceptance of delivery order is subject to availability of delivery slot and mutual agreeance to handover location.
  4. As delivery is by walking, the arrival time is subject to a possible delay of up to 30 minutes.
  5. Though we will always try our best to deliver on time, we will not be able to prevent the rare occasion when unforeseen circumstances may cause the delivery to arrive late. In such cases, do contact us as we will be most happy to discuss how we can make your experience a good one in spite of the delayed delivery.
  6. Placing an order with delivery indicates your agreeance to all the above points of our Delivery Policy (from P.Osh Shops). Our acceptance of your order also indicates our promise to abide by the same.

Handover Policy (Telok Ayer MRT Station Control)

  1. Minimum order value of $15.00.
  2. An exact handover time between 1:00PM to 5:00PM must be stated under “Order Notes” at Checkout page.
  3. 10 minutes grace will be given, after which the order will be transferred to Dhoby Ghaut for self-collection.
  4. Placing an order with handover service indicates your agreeance to all the above points of our Handover Policy. Our acceptance of your order also indicates our promise to abide by the same.